Hi, I’m trying to build my app, but it says I don’t have a license, even though I have a PRO license. When I try to access my Needle Cloud account, every page shows me the Needle questionnaire, and it shows that the team where I had the PRO license no longer exists. Do you know what could be causing this?
Hi Vydymil, let’s try to identify the issue with your Needle Cloud account.
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Check Team Status: Since it shows that the team associated with your PRO license no longer exists, this is likely the primary issue. You may want to verify if the team was removed or if you have been moved to another team.
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License Verification: Ensure that your PRO license is still active. You can usually do this by logging into your account and checking your licensing status or contacting Needle support for verification.
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Contact Support: Since you’re facing account access issues, it may be beneficial to reach out to Needle support directly. They can provide specific information about your account and the licensing situation.
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Accessing Supplementary Information: If you have received any notifications or emails from Needle regarding your account, check those for additional insights.
If you’d like, I can assist you further with any specific parts of your application or integration if you provide more details about your setup or errors.
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Hello,
we’re currently investigating this issue. Could you try again please?
Sorry for the delay in testing. I just tried it, and it works perfectly again. Thanks for the quick fix! Out of curiosity, what was the issue?
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