Building crashing the browser in iPhone 13 Pro Max

🌵 Needle Engine
1

Hi,
This is the build we are testing and it is actually crashing the browser in my phone.

  1. Testing Plane 1

Could you help us to identify what’s happening.

2

Hi Osama Aftab,

To troubleshoot the browser crashing on your iPhone 13 Pro Max when loading the provided link, consider the following steps:

  1. Check Resource Loading: Ensure that all assets (like scene.glb) and scripts are properly loaded without timing out. Slow loading can cause freezes.

  2. Memory Usage: Large resources (like 3D models or textures) can lead to high memory consumption, resulting in crashes. Check if the scene.glb file is optimized for mobile devices.

  3. Event Listeners and Interactions: Your current code has several event listeners, which might overload the browser. Limit the number of simultaneous listeners, especially those related to video playback and UI interactions.

  4. Debugging Output: Open the console (if possible) to see if any error messages appear when the crash happens. This can help identify specific issues in your JavaScript or asset loading.

  5. Use Low Complexity Models: If the scene.glb is complex, try loading a simpler version to see if it works. Overly complex geometries can be taxing for mobile devices.

  6. Testing on a Different Mobile Device: If possible, check the behavior on another mobile device to rule out if it’s an issue uniquely with the iPhone 13 Pro Max.

  7. Performance Profiling: If you access developer tools, try profiling performance to identify potential memory leaks or heavy processing loops that could cause crashes.

Please check the resource management and memory usage, especially with 3D assets. Optimizing these aspects can resolve many performance-related crashes in mobile browsers.

For further assistance, please provide any error logs or specific behaviors observed when the crash occurs.

Let me know how it goes!

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3

Could you please provide the version of Needle Engine and at which point it crashes?

4

I get this error when trying to open iOS export - this has just been fixed in the latest release, could you try updating to the latest beta version? Thanks.

See Shader problem in iOS Quicklook - #23 by M_K

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image925×327 28.7 KB

5

Sure thank you;
will update and get back to you.

6

we use “@needle-tools/engine”: “^3.51.1” and it crashes at the last stage right after the loading screen.

7

You’re currently using ‘4.1.0-alpha.13’ according to the website!

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8

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