# License issue, unable to export. contact@\*.com **URL:** \ **Category:** 🌵 Needle Engine\ **Tags:** bug\ **Created:** [November 4, 2026, 10:14am UTC](https://forum.needle.tools/t/license-issue-unable-to-export-contact-com/2915 "2026-11-04T10:14:45Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![M\_K](https://forum.needle.tools/user_avatar/forum.needle.tools/m_k/32/3643_2.png) [@M\_K](https://forum.needle.tools/u/M_K)\ **Post date:** [November 4, 2026, 10:14am UTC](https://forum.needle.tools/t/license-issue-unable-to-export-contact-com/2915/1 "2026-11-04T10:14:45Z")
![image](https://forum.needle.tools/uploads/default/original/2X/f/f00c052fbcbfd88559ecf8c7b8a782711c120aef.png) ---
**Author:** ![needle-assistant](https://forum.needle.tools/user_avatar/forum.needle.tools/needle-assistant/32/3415_2.png) [@needle-assistant](https://forum.needle.tools/u/needle-assistant)\ **Post date:** [November 4, 2026, 10:14am UTC](https://forum.needle.tools/t/license-issue-unable-to-export-contact-com/2915/2 "2026-11-04T10:14:47Z")
The most common cause of “license not found” on export is the license server not picking up your license — usually a team or login issue. Here’s what to check: 1. **Verify you’re logged in to the right team.** Run `npx needle-cloud me` to confirm your account and team. If you have multiple teams, make sure you’re in the team that owns the PRO license: 2. **Make sure the license server is running.** In the interactive Unity editor it starts automatically, but if you’re exporting from the command line / batch mode you must start it explicitly: 3. **In the Unity editor** , confirm the account/team is set under `Project Settings > Needle`. Could you share the full error message from the export (from the Unity Console), and whether this is running in the interactive editor or via command line/CI? That will narrow it down. If you’d like me to look at project logs, you can continue in [Needle Cloud AI](https://cloud.needle.tools/). For project-specific help, ask [Needle Cloud AI](https://cloud.needle.tools/). ---
**Author:** ![Marcel\_Wiessler1](https://forum.needle.tools/user_avatar/forum.needle.tools/marcel_wiessler1/32/21_2.png) [@Marcel\_Wiessler1](https://forum.needle.tools/u/Marcel_Wiessler1)\ **Post date:** [November 4, 2026, 10:30am UTC](https://forum.needle.tools/t/license-issue-unable-to-export-contact-com/2915/3 "2026-11-04T10:30:33Z")
Hello Matthias, can you check if the selected team in the Settings (`My Team`) is the right one with the license? Could you please send a bugreport using the menu `Needle Engine/Report a bug` otherwise so we can check your logs? Thank you and sorry for the inconvenience. ---
**Author:** ![M\_K](https://forum.needle.tools/user_avatar/forum.needle.tools/m_k/32/3643_2.png) [@M\_K](https://forum.needle.tools/u/M_K)\ **Post date:** [November 4, 2026, 10:34am UTC](https://forum.needle.tools/t/license-issue-unable-to-export-contact-com/2915/4 "2026-11-04T10:34:00Z")
Hello Marcel there are two teams, and only “My Team” has the Pro license. ---
**Author:** ![Marcel\_Wiessler1](https://forum.needle.tools/user_avatar/forum.needle.tools/marcel_wiessler1/32/21_2.png) [@Marcel\_Wiessler1](https://forum.needle.tools/u/Marcel_Wiessler1)\ **Post date:** [November 4, 2026, 11:11am UTC](https://forum.needle.tools/t/license-issue-unable-to-export-contact-com/2915/5 "2026-11-04T11:11:17Z")
Hello Matthias, could you send a bugreport? Then we can check if there is more information + get all the details about the versions currently installed and running. After sending: Please see if `http://localhost:8424/api/logs` shows any information and if restarting Unity fixes the issue. A bugreport would be helpful either way! Also note that Needle Cloud AI has optionally access to read local log and project files if you start a Chat there (with Unity open/`needle-cloud CLI` running and the CLI access toggle enabled in the Chat). ---
**Author:** ![Marcel\_Wiessler1](https://forum.needle.tools/user_avatar/forum.needle.tools/marcel_wiessler1/32/21_2.png) [@Marcel\_Wiessler1](https://forum.needle.tools/u/Marcel_Wiessler1)\ **Post date:** [November 4, 2026, 2:23pm UTC](https://forum.needle.tools/t/license-issue-unable-to-export-contact-com/2915/6 "2026-11-04T14:23:30Z")
Hello Matthias, Is it possible that you just upgraded a project or switched from an project using an older Needle Engine Unity Package to a newer (or the other way around)? There has been a breaking change between 4.x and 5.x where old and new license servers did cause an issue like yours and it might be just the same issue here. The breaking change was required due to security hardening in the license server, so if you have opened an Unity project which started an older license server first and then switched or updated the old server would stay running and fail to authorize. You can try to run `npx --yes needle-cloud@version-2 start-server --restart --integration unity` which should stop any older license servers and start the new version. Please let me know if my theory above is correct and if this fixes your issue.